FAQ - Frequently Asked Questions

In addition to superior digitizing, our facility uses only the best embroidery equipment in the industry. We meticulously maintain our equipment and take great care to train our staff to keep each machine properly calibrated for optimum results. We use only the finest quality threads, backing, and other materials. With nearly 30 years of experience, we have developed a host of production techniques that allow us to make real-time adjustments to a job in order to make it embroider beautifully and deliver spectacular logo apparel. Finally, we hire talented and exceptionally dedicated employees who are trained and committed to providing you with exceptional customer service.

It’s easy! Email by clicking here or call (330) 676-1600 with your logo, garment details, quantities, and any special requests. We usually reply with a quote the same day. New customers are always welcome - we make the onboarding process simple and straightforward.

Email your artwork (AI, EPS, PDF, or high-resolution PNG preferred) along with garment style numbers, quantities, placement, and any special instructions to clicking here. The more details you provide, the faster and more accurate your quote will be.

No problem at all! We can work from a rough sketch, text-only request, or even just an idea. Our team is happy to help create or recommend designs that will stitch beautifully.

Digitizing is the process of converting your logo or artwork into a stitch file that our embroidery machines can read. It is a one-time setup per design and is the foundation for a high-quality embroidered result.

Yes, you may supply your own DST file. We will review it and may suggest minor adjustments for best results on our equipment. We are not responsible for quality issues with third-party digitizing.

After we receive your purchase order and artwork, we send a digital proof for your approval. All changes must be confirmed in writing. Production begins only after we have your written approval and the correct merchandise in-house.

For repeat orders with the same logo, we keep your digitized file on record. Simply send a new purchase order referencing the previous design, and we will pull the file for fast turnaround (usually no additional digitizing fee).

We focus on delivering the best overall value through superior quality, reliable turnaround, and excellent service. Our pricing reflects our investment in modern equipment, experienced staff, and tools like our customer web portal that save you time and hassle.

We are a true wholesale contract embroidery house and work with a wide range of quantities. There are no strict minimums on most orders, although very small runs may have setup considerations.

Yes - mixing sizes, styles, and colors on the same order is standard and encouraged.

Changing thread colors during production is included at no extra charge when there are 24 or more units per colorway. For smaller colorway changes (fewer than 24 units per colorway), a mid-run colorway change fee applies.

Our price list covers the embroidery setup and stitching. Additional services such as folding/bagging, special thread, inbound sorting, or personalization are listed separately as add-ons.