FAQ - Frequently Asked Questions
In addition to superior digitizing, our facility uses only the best embroidery equipment in the industry. We meticulously maintain our equipment and take great care to train our workers to keep each machine properly calibrated for optimum results, including but not limited to constant adjustment of thread and bobbin tensions. We use only the finest quality threads, backing, and other materials. Our many years of experience have also taught us a host of production techniques that allow us to make real-time adjustments to a job in order to make it embroider beautifully and deliver spectacular logo apparel. Finally, we hire talented and exceptionally dedicated employees who are trained and committed to providing you with exceptional customer service.
We always welcome new business! We provide corporate and custom embroidery at the wholesale level for various promotional product distributors specializing in corporate, small business, resort, school, clubs, and other types of organizations needing custom embroidery and logo digitizing services. To get started, you can email us by clicking here, fax us at (330) 676-9600, or simply call one of our Customer Service Representatives at (330) 676-1600.
You may directly send your garments to us as follows:
Sew & Sew Embroidery
PO # (Job Name)
c/o (your company name)
881 Tallmadge Rd., Unit C
Kent, OH 44240
You can email us your design by clicking here, or simply call one of our Customer Service Representatives at (330) 676-1600 to make arrangements. For your convenience, you can either send us your own original art work or you can choose from our vast database of more than 20,000 pre-digitized, stock designs. You can browse major categories in the database or search through it using keywords. Then simply note the design number in your email.
Whether you upload your own logo design or choose from ours, we will respond to you quickly with a free quote on contract digitizing services, stock logo purchase, and contract embroidery prices for your project. You can provide special instructions on logo placement, thread colors, or other important information regarding your design. If you are sending us original designs, it is important for you to send us the best quality and most accurate artwork you have available.
Digitizing is the process of converting original artwork into a set of electronic instruction files that can be read by a commercial embroidery machine. Digitizers use a variety of software programs and productivity tools, but experience, good instincts, and a knowledge of how to translate an image in ink to one made of thread sewn on fabric is critical. Many contract embroidery factories rely on inexpensive and lower quality overseas digitizing services.
Sew & Sew Embroidery understands that digitizing is the most important factor in achieving high-quality custom embroidery, and we use only the best in-house and outside digitizing experts. Some contract embroiderers offer “free” digitizing to their customers, but we feel that this practice is not conducive to providing clients with the best quality work. We only digitize logos for in-house orders for ASI clients.
Ordinarily, we prefer to do our own digitizing in order to control and be able to assume complete responsibility for ultimate quality of the finished embroidered garment. Digitizing quality is undoubtedly the principal determinant of the final embroidery result. However, we recognize that you may have previously digitized files from other custom embroiderers, and if you were pleased before, you will certainly be happy with us! Please be aware that we can only perform limited edits on embroidery files digitized by third parties. You can email your digitized files to DESIGNS with your company name and reference number in the subject line. Sew & Sew Embroidery assumes customer is familiar with design quality and cannot be held responsible for how your design sews. Should any corrections/adjustments be needed, let us know on your PO. Tape edits start at $25.00.
We work very aggressively to keep our costs in check and to remain competitive with similarly positioned contract embroidery and digitizing businesses that emphasize quality, delivery time, and service. We recognize that in mature markets such as that of the decorated apparel business it is important to provide clients terrific value in order to earn and retain their business.
For new logo designs that we have not previously embroidered, the client generally submits artwork for a quotation, along with basic information on logo placement (e.g, left chest, cap front, sleeve), type of material (e.g, cotton pique, fleece, terry cloth) and the likely number of pieces to be embroidered. We will promptly reply with both a digitizing quote (including any suggestions regarding the size and design modifications) and an estimated embroidery price. As part of the quote, we will provide you with information on the estimated number of stitches in the design so that you can also determine embroidery costs on your own using our price list. Once the quote is approved by you, we complete the digitizing and provide the client a sew out or digital proof of the newly digitized logo.
This provides the client the opportunity to make comments or changes prior to giving the “green light” to proceed with the embroidery. We cannot move forward with the embroidery order until a complete and written purchase order (including a breakdown of garments to be embroidered, thread color requirements, variations by garment type, packaging, and shipping/delivery requirements) has been received.
All orders are treated as new orders. We will reference a previous order for logo, colors, locations, etc, but strongly suggest including this information on your new PO. If you feel you need to request a proof for a re-order, please indicate this on the purchase order.
When your garments are received we carefully compare the contents of the boxes as described on the packing slips against the detailed breakdown of what you have ordered or specified on your purchase order. We then perform a quick visual check to detect any obvious errors on the part of your garment supplier. This is NOT the same as an item-by-item check-in to verify the correctness of each item. We can also perform that service for you at an additional charge.
For most custom logos or designs, we are usually able to digitize and send you a proof for your approval within 1-2 business days of receiving your order. For larger or more complicated designs, it may take a bit longer. Once we receive your approval of the design proof, and assuming that we have received your written purchase order and garments, we are usually able to ship within 5-7 business days. We rarely resort to the “rush fees” that many contract embroiderers commonly use, and we rarely say “no”. We understand that “special situations” arise, and we pride ourselves on our partnership with clients to resolve these challenges.
We manage deadlines very carefully, and you will usually be informed that your order is complete either through a phone call or email (if there is a pending deadline) or through the receipt of your invoice. You will be notified that your order has shipped through a UPS Quantum Notification that will contain all pertinent shipping and tracking information. We are able to accommodate international shipments using client accounts.
You can add custom text, modify text color, change layout, and change the colors of stock designs.
No, we do not for our standard embroidery services. However, the more items you order, the better the unit price will be. Specialty decorating processes like sequin embroidery (minimum order size is 500 units of same design), heat transfers, patches, and appliqué orders do have minimums; contact customer service for details.
Yes. It does not matter whether we are embroidering different garments, as long as the basic logo design (including size) remains identical. There may be a nominal fee if the logo colors need changed for different colored garments within the same order.
Yes, we do for an additional fee. Please request this on your PO.
We provide one free sewn embroidered swatch with each purchased digitized logo we create. If you have an existing embroidery logo created by someone else, we can run a swatch based off the current single item price from our Price List.
We rarely resort to the “rush fees” that many contract embroiderers commonly use, and we rarely say “no”. We understand that “special situations” arise, and we pride ourselves on our partnership with clients to resolve these challenges.
Our normal turnaround time is 5-7 days from final art approval. Please let us know if you have a specific date so we can schedule it to ship on time for you.
Yes. If you read the price list carefully, you will find every item for which we charge. We believe that our prices are fair, and we carefully avoid any “hidden charges” as part of the trust that we establish with our clients.
No, we do not. We are a contract decorating facility that imprints pre-manufactured merchandise and do not manufacturer shirts or other items from scratch, so we do not offer that service. For rhinestone orders, we provide the heat transfer application of a complete logo that we apply to garments in-house; we do not provide transfers for outside orders nor do we offer rhinestones as individual items for purchase.
Yes, you can. We offer several ways to personalize your shirts beyond adding a custom embroidered logo. Please contact us for more details.
We have partnered with Authorize.Net, a leading payment gateway since 1996, to accept credit cards and electronic check payments safely and securely for our customers. The company adheres to strict industry standards for payment processing, including: 128-bit Secure Sockets Layer (SSL) technology for secure Internet Protocol (IP) transactions. Industry-leading encryption hardware and software methods and security protocols to protect customer information. Compliance with the Payment Card Industry Data Security Standard (PCI DSS). A 3% transaction fee will be applied to all credit card transactions.
We are located just off Interstate 76 at exit 31 Tallmadge Road / County Road 18 by the Cascades of Brimfield, on the Kent, Brimfield, and Tallmadge city lines in between Portage and Summit Counties.
We are centrally located between Cleveland and Columbus and are within a 1-3 day UPS ship to the majority of the States.
Our Shipping Address is:
Sew & Sew Embroidery
881 Tallmadge Rd., Suite C
Kent, OH 44240
Our Correspondence Address is:
Sew & Sew Embroidery
PO Box 333
Tallmadge, OH 44278